Privacy Policy

Exterly.io (“Exterly,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal and business data when you use the Exterly.io platform, website, and related services.

By accessing or using Exterly.io, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our services.

1. About Exterly.io

Exterly.io was founded in 2022 to help businesses embrace AI-driven automation and digital transformation. Our platform is a white-labeled version of GoHighLevel, designed to empower businesses with CRM, automation, sales funnels, reputation management, analytics, and communication tools (SMS, email, calling, voicemail).

Our services include both platform access and limited setup support, but we are not a full-service outsourcing provider. Clients are responsible for how they use the platform and the data they input.

2. Information We Collect

When you use Exterly.io, we may collect the following types of data:

2.1 Personal Information

Name, email address, phone number, business name.
Billing information (payment method, invoicing details).

2.2 Business & Operational Data

Contacts imported into your Exterly.io account (up to 5,000 during initial setup).
Customer and lead information you choose to upload.
Calendar, form, survey, funnel, and pipeline data.

2.3 Platform Usage Data

Login credentials, role-based permissions, and staff accounts.
Communication logs (emails, SMS, voicemails, call history).
Website and funnel activity analytics.

2.4 Technical Information

IP addresses, device identifiers, browser type, operating system.
Cookies and similar technologies to improve user experience
We do not sell your data to third parties. Data is only used to provide and improve Exterly.io services.

How We Use Your Information

Provide access to the Exterly.io platform.
Deliver initial setup services (website, funnel, automations, forms, surveys, etc.).
Facilitate CRM, automation, and communication features.
Process payments and maintain billing records.
Improve platform usability and security.
Provide support during your included 6 monthly credit hours.
Comply with legal obligations such as GDPR, CAN-SPAM, TCPA, and other data regulations.

Data Ownership & Responsibility

You remain the owner of all data you upload into Exterly.io.
Exterly does not claim rights over your customer contacts, emails, or content.
You are responsible for obtaining proper consent before sending SMS, emails, or calls through the platform.
You are solely responsible for the accuracy and legality of the content and data uploaded.

Data Sharing & Third-Party Services

Exterly.io integrates with third-party providers (e.g., GoHighLevel, Stripe, PayPal, Twilio, email service providers). These providers may process data to enable platform features.

We may share limited data with:

Payment processors (for billing transactions).
SMS/email gateways (for communication delivery).
Domain/DNS providers (for website or funnel setup).

We do not sell, rent, or trade your information. Data is shared only to deliver platform functionality.

Cookies & Tracking

Exterly.io uses cookies and tracking tools for:

Authentication and secure login.
Session management.
Analytics and performance tracking.
User experience personalization.

We do not sell, rent, or trade your information. Data is shared only to deliver platform functionality.

Data Retention

Client data (contacts, automations, content) is retained as long as your subscription is active
Upon termination, your account data may be deleted within 30 days unless otherwise requested.
Backup copies may remain in our secure storage for audit or recovery purposes