Travel Agency CRM Software for Tours, Visa, Ticket & Hajj Operators in Pakistan

Every Missed Follow-Up Is a Booking You Just Handed to Your Competitor.

This is best CRM, it captures every WhatsApp inquiry, phone call, and website lead for your travel agency. AI follows up automatically before the traveller books somewhere

else and your agency loses a commission it was never going to miss.

Lead captured instantly in 8+ ways

Auto-reply within seconds

Follow-up until they book their tour

Receive payment via QR invoice

Review request after departure

Why Travel Agencies in Pakistan Lose Bookings They Should Have Won

Most travel agencies don't lose clients on price. They lose them on speed.

A traveller messages on WhatsApp about an Umrah package or a visa inquiry, or urgent ticket and if nobody replies within minutes, they call the next agency because meta shows ads one after one.

The first agency to respond wins the booking - everyone else pays for the same lead.

- WhatsApp inquiries get buried among personal chats and staff phones

- Tour and visa follow-ups slip through the cracks during peak seasons

- No record of who inquired about which package or whether anyone replied

- Clients who don't book immediately are simply never contacted again

🎁 Limited-Time Bonus

Get FREE Website

For a limited time, every travel agency gets a fully branded website with a pre-configured CRM system at no extra cost. Normal price PKR 220,000. Today: completely free. This offer can be withdrawn at any time - don't wait.

Without Real Estate CRM - You're Running a Desk, Not a Travel agency

Most travel agencies in Pakistan operate on memory, WhatsApp personal chats, and scattered spreadsheets.

Every inquiry that slips through costs a booking.

Every traveller who leaves without a follow-up is a client your competitor will serve next season.

Without CRM

Leads & Enquiries Get Lost

Inquiries arrive on WhatsApp, calls, and social all separate.
Staff manually manage messages, responses get delayed.
No follow-up system
Cold leads go cold forever.

Without CRM

✓

Revenue Depends sales agents

No system to reconnect with past travellers
directly.
Rely on agents and middlemen to fill tours and packages.
Pay commission on clients who have already travelled with you.
Run new ads in every new season
Sales agent leaves, all past loyal customer database gone

Without CRM

Clients Travel Once, Then Disappear

Client data scattered across spreadsheets and staff notes.
Returning clients treated like strangers every
time.
No loyalty, no repeat bookings.

Without CRM

✓

No Brand, No Database, No Recall

Client books a tour and your agency is
forgotten within days.
No record of travel history or visa expiry.
Zero touchpoints between trips.
No matter sales agent leaves, all notes, messages, and payments are save in CRM

With Exterly - Every traveller Feels Like Your Only Client

Exterly turns your travel agency into a system - not just a lead management system.

Every inquiry is captured, every buyer is remembered, every lead is properly tracked, every notes kept and save forever and every follow-up happens automatically. Your agents focus on closing deals. Exterly handles everything else.

With Exterly CRM

Every Enquiry Gets Followed Up

All enquiries captured in one inbox automatically and stay forever.
AI responds 24/7 on WhatsApp, DMs, and calls.
Automated follow-up runs until the client confirms.

With Exterly CRM

✓

More Direct Bookings, Less Commission

Automated WhatsApp, email, and SMS campaigns re-engage past clients.
Targeted offers bring them back directly.
Booking link sent before they search competitors.

With Exterly CRM

Traveller Become Loyal Repeat traveller

Centralised client profile tracks travel history, visa status, and package preferences.
Store Visa and Passport status and send automated reminders
Personalised experience delivered on every return trip.

With Exterly CRM

✓

Build a Brand - Clients Remember You All Year

Every client profile stores passport data, travel history, and preferences.
Automated Hajj and Umrah package reminders sent ahead of season.
You stop being a one-time agency and become their go-to travel partner.

Built For Every Stage of the Travel Journey

Most software solves one problem. This travel agency management software covers the full journey - from the first message to the fifth trip.

Stage 1 — Capture Every Inquiry Before It Goes Cold

✨

Travel lead management inbox

WhatsApp and DMs automated.
Meta and Instagram ads auto-reply in 0.1 sec.
Keep unlimited client database.
Target them with Hajj/Umrah season offers with special discounts.

➡

Missed call text-back

Auto text-back the moment a call is missed.
WhatsApp message sent within seconds.
Never lose a client to a busy front desk.

➡

Automated Client follow-up

Multi-step follow-up sequence, fully automated.
Keeps messaging until client books or opts out.
Runs across WhatsApp, email, and SMS.

➡

Review request automation

Auto-sent right after tour completion or departure.
Timed for highest response rate.
Boosts Google, Facebook, Yelp reviews and social proof.

➡

Repeat traveller & re-engagement

Past clients re-contacted automatically.
Seasonal offers for Umrah, Hajj, and summer tours sent ahead of peak dates.
Offer discounts on their birthdays or anniversery

➡

Reduce agent commission, increase direct bookings

Capture the client before the middleman does.
Save commission per booking.
Direct booking link sent automatically.

Stage 02 — Book Them and Welcome Them Right

✨

Travel agency booking software

Branded booking website, live in days.
Real-time package availability.
Clients book tours, Umrah packages, and flights without calling.

➡

Trained AI chat travel agent

Trained on your actual packages, visa requirements, and policies.
Answers client FAQs instantly.
Works 24/7 on your website.

➡

WhatsApp booking automations

Completes bookings directly inside WhatsApp.
No app download needed.
Works while your staff sleeps.
Send flight and booking reminders

➡

Visa & add-on service booking

Visa processing, hotel add-ons, and transport booked with the package.
Upsell automatically at checkout.
Extra activity showcased

Stage 03 — Re-Engage Them Until They Come Back

✨

All-in-one social media management

Facebook, Instagram, TikTok, LinkedIn — one dashboard
Schedule weeks of content in one sitting
No more switching between four apps
Post once, publish everywhere

➡

Automated booking campaigns

Booking-focused ads run across all platforms.
No manual campaign building.
Book a traveller visit and save time

➡

Retargeting automation

Brings back clients who didn't book the first time.
Runs automatically across Facebook and Instagram, Google and Whatsapp.

➡

Email & whatsapp blast to past guests

Blast new travel packages launches sent to your loyal customers
No manual list pulling
Personalized by buyer history and budget
Custom values (name, email, Date of birth etc)

➡

WhatsApp bulk messaging

Re-engage your full client list in one click.
Sent where Pakistani travellers actually respond.
Perfect for Hajj, Umrah, Peak Tour packages season

➡

CRM for long-term client database

Unlimited client records, stored forever.
Every booking, every channel, one history.
Survives staff turnover.
Searchable in seconds by passport, phone, or PNR.

Whoever sends invoice, get paid in your company account via RAAST QR

Bank Islami

Accept payments at point of booking.
No international routing or conversion fees.
Instant confirmation sent to client.

AikDigital - RAAST QR

Client scans QR, pays in seconds.
If you have bank islami account banks.
Zero transaction failure on local network.

Bank Alfalah

Debit and credit card payments accepted.
Booking secured at time of payment. No third-party payment portal needed.

PayPro

Stripe

PayPal

Also Manage Hotels or Resorts? Add a Complete Hotel Booking System

If your travel agency also manages hotels, guest houses, or resorts - whether in the northern tourism belt, coastal areas, or city properties - you don't need a separate system. Exterly includes a fully integrated hotel and resort booking engine.

What the Hotel & Resort Module Includes:

Direct booking website with live room availability and real-time pricing
AI chat widget trained on your actual room inventory, rates, and policies
WhatsApp booking automation that confirms reservations while your front desk is sleeping
Automated review requests sent right after guest checkout
Re-engagement campaigns that bring past guests back without OTA commission
RAAST QR, Bank Islami, and Bank Alfalah payment integration at checkout

Learn More About Our Hotel & Resort CRM Software

Stop paying 15–20% commissions on direct guests who already know your property.

Capture every inquiry, own the guest relationship, and book directly.

Keep 100% of your room revenue instead of sharing it with OTAs.

Built for Travel Agencies From Karachi to Gilgit

Built around how Pakistani travellers actually inquire - WhatsApp first, not contact forms.

Works across every major city and the full northern tourism belt.

All Cities Of Pakistan

Quetta | Sialkot | Gujranwala

Northern Tourism Belt

Murree & Galiyat | Swat & Kalam | Naran & Kaghan | Hunza & Gilgit |

Skardu & Abbottabad

Peak Seasons Covered

Hajj season - Dhul Hijjah | Umrah - Ramadan and year-round | Summer Northern Pakistan season | Winter ski & snow season | Long weekends & public holidays

Frequently Asked Questions - Travel Agency CRM in Pakistan

What is a travel agency CRM and why does my agency need one?

A travel agency CRM captures every client inquiry - whether it comes by WhatsApp, phone call, Instagram, or your website - in one place, then automatically follows up so no inquiry goes cold. Most travel agencies lose bookings simply because nobody replied fast enough, not because of price.

Can this travel CRM handle Hajj and Umrah package management?

Yes. The system includes dedicated modules for Hajj and Umrah operations -package creation, pilgrim management, visa tracking, installment payment plans, hotel and transport allocation in Makkah and Madinah, and group departure management.

How is this different from a generic CRM or Excel sheets?

Generic CRMs are built for contact storage. Excel sheets have no automation. This travel agency management software is purpose-built for travel workflows -lead management, quotation building, booking confirmations, visa document tracking, supplier coordination, and accounting - all in one system.

Will this work for a small travel agency or only large operators?

This travel agency software is built for agencies of any size - from a single desk operation handling Umrah packages to a multi-branch tour operator managing flights, visas, and group tours. Setup scales to how many inquiries your agency actually receives.

How quickly can my travel agency go live?

Most agencies are set up and capturing inquiries within a few business days, including WhatsApp connection, auto-reply setup, package creation, and follow-up sequence configuration.

Does it handle visa processing and document management?

Yes. The system includes visa and other storage with passport document storage, expiry date alerts, MOFA integration for Saudi visas, and status tracking for every stage of the visa process.

Can clients pay online for their tour packages and Umrah bookings?

Yes. The system includes custom-built payment integration for Pakistan, accepting payments through Bank Islami, Aik Digital RAAST QR, and Bank Alfalah directly at the point of booking, without routing through an international gateway.

Does this include a booking website for my agency?

Yes. Every travel agency gets a branded bookable website with live package availability, AI chat widget trained on your actual tours and packages, and a WhatsApp booking assistant that can complete reservations automatically.

Does Exterly handle my agency's social media too?

A: Yes. Exterly includes all-in-one social media management and automated property campaigns across Facebook, Instagram, TikTok, and LinkedIn, along with retargeting automation, email blasts, and WhatsApp bulk messaging to re-engage past buyers.