All In One Communication Software: Your Unified Social Inbox For Every Channel

Running a business means handling messages from everywhere WhatsApp, Facebook, Instagram, Email, and even SMS. It can quickly become overwhelming to switch between apps, miss client messages, or lose track of important conversations.

All In One Communication Software

What Is An All In One Communication Platform?

An all-in-one communication platform helps you see and reply to every message from one dashboard. Instead of logging into multiple apps, you can view all client messages from Instagram, WhatsApp, Email, and SMS in a single view.

When all your client messages are connected, you don’t miss anything.

You can respond immediately, set reminders, and even use AI-powered smart replies to handle frequent questions automatically.

This means fewer delays and more happy customers.

Why Businesses Need An All In One Communication Tool

The problem with juggling multiple apps

Every modern business uses different apps to talk to customers WhatsApp, Facebook, Instagram, email, etc. But switching between them wastes time, causes confusion, and leads to missed messages.

When you can’t track who replied or follow up properly, you lose potential sales and customer trust.

All In One Communication Tool

How Our All In One Social Inbox Works

Step 1: Connect All Your Channels

Step 1: Connect All Your Channels

Easily connect your WhatsApp, Instagram, Facebook, Email, and SMS accounts.

The process is simple and secure done in just a few clicks.

Step 2: Manage Every Message In One Place

Step 2: Manage Every Message In One Place

Once connected, all messages automatically appear in your main inbox.

You can read, reply, and organize them from one dashboard.

Step 3: Collaborate and Respond Faster

Step 3: Collaborate and Respond Faster

Assign tasks, add notes, and reply instantly.

No one needs to ask, “Who’s handling this?” everything is visible.

Step 4: Analyze, Improve, and Automate

Step 4: Analyze, Improve, and Automate

Use reports to measure performance and let automation handle routine messages, reminders, and follow-ups.

Marketing Agencies

Marketing Agencies

Agencies can handle messages for multiple clients without confusion. Assign each client a separate folder or inbox and manage everything from one account.

E-Commerce and Retail Brands

E-Commerce and Retail Brands

E-commerce businesses receive messages about orders, deliveries, and payments daily.

A unified inbox ensures quick responses and better customer satisfaction.

Customer Support Teams

Customer Support Teams

Support agents can track all queries in one place, respond faster, and ensure nothing is missed.

Freelancers and Small Businesses

Freelancers and Small Businesses

If you’re managing everything yourself, this tool helps you stay organized and professional without hiring extra help.

Advanced Capabilities Of Our Communication Software

AI Enrichment & Automated Message Classification

AI Enrichment & Automated Message Classification

The system automatically tags and sorts messages based on their intent like “order inquiry” or “feedback” helping your team prioritize easily.

Multi-Account & Multi-User Access

Multi-Account & Multi-User Access

Manage different business accounts or brands and invite unlimited users without losing control.

Workflow Automation & Follow-Up Triggers

Workflow Automation & Follow-Up Triggers

Set automatic reminders or thank-you messages after each conversation.

Never forget a follow-up again.

CRM & Booking Integrations

CRM & Booking Integrations

Connect your communication hub with Exterly CRM, booking software, and automation tools to get a complete customer view

Customizable Notifications & Templates

Customizable Notifications & Templates

Choose which updates you want to receive and create pre-written message templates to reply even faster.

Trusted by Businesses Around The World

Thousands of companies from salons and spas to cleaning services and marketing agencies use Exterly’s all-in-one communication platform to stay connected with their clients.

Sarah

Agency Owner

We never miss a client message again! Exterly keeps everything in one place

Mike

E-commerce Manager

Managing five platforms from one inbox has changed our workflow completely

Nadia

Spa Business Owner

My team can now reply instantly to clients without checking 10 apps it’s a lifesaver

FAQs About All In One Communication Software

What is an all-in-one social inbox?

It’s a tool that brings all your messages from email, SMS, and social media into one central dashboard.

Can I manage emails, SMS, and social media in one place?

Yes! You can connect and manage every channel from Exterly’s unified inbox.

Does it support WhatsApp and Instagram DMs?

Absolutely. You can connect WhatsApp Business and Instagram Direct easily.

Can I assign messages to team members?

Yes, you can assign conversations, leave notes, and track who’s managing each chat

Is the data secure and encrypted?

Yes, all messages are encrypted and securely stored to protect your business and client information

How does AI help with communication?

AI analyzes message tone, suggests replies, and automatically routes messages to the right department or agent.

Can I track my team’s performance?

Yes. Exterly gives you detailed analytics like response time, satisfaction rates, and engagement trends.

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