What is Exterly’s Call Tracking & Recording feature?

It tracks inbound and outbound calls, records conversations, stores call history, matches calls to contacts or leads, and keeps all call data within Exterly’s CRM — helping businesses monitor communications and follow up efficiently.

Can I see call recordings and logs for each customer?

Yes — every call is logged with date, time, duration, contact info, and a recorded audio file (where applicable), all tied to the customer record in CRM.

Does it track which marketing campaign generated the call?

Yes. Call tracking lets you attribute incoming calls to marketing campaigns, ads or sources — useful for ROI and performance tracking.

Is call recording included in the same subscription plan?

Yes — call tracking & recording are part of Exterly’s core subscription, along with CRM, automation, communication, and other features.

Is this feature suitable for small businesses and service‑based startups?

Absolutely. It’s designed for small to medium businesses — salons, clinics, consultancy services, home‑services, and any business handling customer calls regularly.

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Employee Management Software That Makes Work Flow

Name: Exterly Call Tracking & Recording
Brand: Exterly
Price: 29 USD
Availability: InStock
Rating: 4.8 (290 reviews)

Managing people shouldn’t feel like managing chaos. With the right tools, building schedules, tracking time, ensuring compliance, and keeping teams aligned becomes effortless.

Our Employee Management Software brings everything together — from scheduling and attendance to performance, payroll-ready timesheets, and staff management all inside one simple, intuitive dashboard.

Whether you manage 10 employees or multiple locations with hundreds of staff, this platform helps you run operations with clarity, consistency, and complete visibility.

Employee Tracking & Time Attendance

Real-time tracking eliminates guesswork and helps teams stay accountable.
Clock-in/out from mobile, web, kiosk, QR code, or biometric devices
Geo-location & geofencing ensure employees clock in only from approved locations
Photo-verification options to prevent buddy punching
Automatic calculation of hours, overtime, breaks, and shift differentials
Real-time alerts for late arrivals, early outs, or missing punches

Smart Employee Scheduling & Shift Management

Drag-and-drop roster builder
Auto-generated schedules based on demand or labor forecasting
Availability preferences so managers don’t overschedule
Shift swapping with smart approvals
Templates for recurring weekly or monthly schedules

What You Can Do With Our Call Tracking and Recording Software

AI-powered analytics reveal what makes your customers convert

Real-time tracking across marketing channels

Secure, high-quality call recording for coaching and compliance

Automations to route, tag, and assign calls instantly

What You Can Do With Our Call Tracking and Recording Software

Track calls from every campaign Google Ads, social, email, or offline

Get a complete picture of where your calls come from and which marketing efforts bring results.

Record and review calls anytime

Replay conversations to understand customer needs and improve your scripts.

Identify your highest-performing campaigns and keywords

See which ads or keywords deliver the most valuable calls, and invest more where it matters.

Advanced Call Tracking Features for Data-Driven Marketers

Dynamic Number Insertion (DNI)
Automatically display unique phone numbers on your website for each traffic source so you always know which ad or keyword brought the call.

Call Routing & Tagging

Automatically direct calls to the right team or branch based on source, location, or time of day.

Real-Time Dashboards

Visualize call data instantly monitor call volume, duration, outcomes, and performance metrics.

CRM Integration

Sync calls and recordings directly into your CRM or marketing platform like HubSpot, Salesforce, or Exterly CRM.